Resume

Project and Program Management Professional


 

Experience and Personality Overview

18 years’ experience working cross-functionally on the business-side of project and program management in organizational development, process design, compliance assessment, and product/program development for government, profit and non-profit entities. Robust experience implementing both discrete and enterprise projects and programs, including oversight of schedules, control processes, reporting, staffing, training and coaching.

Personality assessments consistently characterize as follows: an investigative and supportive leader motivated by completion and overarching results; always focused on practical, people-centered and cost-effective solutions; works at a calculated, consistent and iterative pace. High rankings for cultural discernment, and goal-adaptive behavior; a flexible, analytical, and judicious hub—strategic thinker that executes through relationship building.

Education, Certifications, and Continuing Ed

  • Leveraging Scaled Agile™ in Mixed Waterfall & Agile—Blue Mercury Consulting, Chadds Ford, PA, 2012
  • PMI Agile Practitioner Training—Leading Agile, Alpharetta, GA, 2012
  • ScrumMaster Certification—Scrum Alliance, Indianapolis, IN, 2012
  • StrengthsFinder 2.0, and Advance Negotiation Skills and Conflict Modes—UHG, Chicago, IL, 2010
  • Negotiations for Program Managers Certification—George Washington University/ESI, Washington, DC, 2009
  • Situational Leadership II, and DiSC Profiling/Enhanced Business Performance—UHG, San Francisco, CA, 2008
  • Outcome Thinking and Management—Foundation Center, Atlanta, GA, 2007
  • Master’s level studies in Education—Piedmont College, Demorest, GA, 2000-2001
  • Bachelor of Arts—Middle Tennessee State University, Murfreesboro, TN, 1996

Professional Experience Summary

  • Management Consultant, J. Ernest Walker, Inc., Decatur, GA, 2012-present (Small business & Start-up consulting: Wedge Oak Farm—nationally recognized for natural pasture-raised artisanal meats)
  • Interim Executive Director, DuBose Conference Center, Monteagle, TN 2013-2014 (Business review, organizational development, and daily operations)
  • Management Consultant, Grant Thornton, Atlanta, GA, 2012-2013 (Program and project management consulting for Health Information Exchange [HIE] implementations)
  • Director of Program Management, UnitedHealth Group, Minnetonka, MN, 2011-2012 (Program Management oversight for Case and Disease Management Programs for AARP, Inc. Medicare Supplement)
  • Project Director, UnitedHealth Group, Minnetonka, MN, 2007-2010 (Development and change management oversight for Case and Disease Management Programs for SecureHorizons Medicare Advantage Insurance, AARP, Inc. Medicare Supplement Insurance, and TRICARE)
  • Research Associate, Georgia State University, Atlanta, GA, 2005-2007 (Proposal Development, Operational and Compliance Technical Assistance /Consulting, and Communications)
  • Management Consultant, J. Ernest Walker, Inc., Decatur, GA, 2001-2005 (Business Control, Compliance & Audit prep, and Service Improvement: Citigroup, Internap Network Services, and Mercer)
  • Admissions Counselor, Piedmont College, Athens, GA, 2000-2001 (concurrent with graduate level studies in education)
  • Executive Assistant to the Commissioner, Georgia Department of Community Health, Atlanta, GA, 1999-2000(Gatekeeper with oversight of all functions related to the Commissioner’s Office—internal and external)
  • Project Coordinator, Georgia 1st, Decatur, GA, 1997-1999 (Coordinated projects and operations for a statewide, provider-driven, non-profit, Preferred Provider Organization/PPO)

Select Skills

  • Organization and Leadership: led successful program office teams of up to 50+ cross-functional/enterprise stakeholders.
  • Development and Change Management (large and small scale): led analyses projects for strategic development, compliance, and management.
  • Delivery and Execution: led end-to-end oversight of development lifecycle from ideation to operational launch and subsequent implementation ‘close-out’.
  • Communications: external and internal, front-line to C suite, daily and reporting.

Technologies

MS Office, MS Visio, SharePoint, Adobe Acrobat, Google Docs, Trello, Web conference software (WebEx, join.me).

Professional experience detail available upon request.